Service Request Ticket - # 49991

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2013 07:54 AM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060467[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 33G59C1 Description Dell Latitude D620,2 Duo T5500,2M L2 Cache,667Mhz
Serial No. 33G59C1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)


OS Unknown Software MS Office Pro Plus 2007 installed as Office Pro 2003 from P0059970

Wired NIC 00:18:8B:A7:13:47


Wireless NIC 00:18:DE:AB:A0:85

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Apr 11, 2013 08:09 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Apr 11, 2013 08:09 AM 
Computer has apparently been picked up.
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Jared Petersen Apr 08, 2013 08:09 AM 
Left VM.
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Jared Petersen Apr 05, 2013 02:59 PM 
Computer ready to be dropped off. Need to show William how to 
use Student login and explain that he needs to be present while a 
student is using it. Left VM, will return Monday.
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Lori Burgeson Apr 05, 2013 02:43 PM 
Task reassigned to Jared Petersen.
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Lori Burgeson Apr 02, 2013 07:54 AM 
Laptop needs to be reimaged with XP.  A local
login account will need to be created as well.
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