Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Apr 02, 2013 08:33 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091493 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 9050dn Printer w/ HP 2000-Sheet Input Tray #Q3723A/C8531A
	Serial No.	JPRCB3Y0P2	Location	PDR
	Model	Q3723A	Hostname
	Notes	purchased w/ HP 2000-Sheet Input Tray #C8531A, Maint Kit for HP LJ9050dtn from P0088083 12-2012; Maint Kit for HP LJ9050 from P0092638 DEC2013 SR52423	Ink/Toner Refill
	Wired NIC	F4:CE:46:3F:EC:11

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 05, 2013 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 05, 2013 11:36 AM	Changed the sleep setting from a half hour to four hours. Word and notepad printed just fine and banner took a little time but that's normal. Checking back with him this afternoon.	Add Attachment
Tricia Flaherty	Apr 05, 2013 11:03 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Apr 05, 2013 11:03 AM	Megan, can we discuss Leonard's complaints on this printer and maybe get some usage reports. etc. Tricia	Add Attachment
Andrew Gandara	Apr 05, 2013 10:50 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Andrew Gandara	Apr 05, 2013 10:50 AM	Called and told him it was taking a while because of banner. He said it takes forever even when just printing from word. He wanted prices for buying a new printer so I recommended him to Tricia.	Add Attachment
Katie Halvorson	Apr 04, 2013 10:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Apr 04, 2013 10:00 AM	Has limited time to get the work done and would like this looked at sooner than later.	Add Attachment
Octavio Cervantes	Apr 02, 2013 08:33 AM	When Crawford prints from banner, it takes a very long time to reach the printer. He wants to have somebody look to see if its software or a printer issue. Printer wou #: 20091493	Add Attachment