Service Request Ticket - # 49995

Service Request Information

CONTACT Name Beck, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2013 08:43 AM
Department The Research Institute Phone 5413460598
Location Email beckl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101086[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag H68ZFQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. H68ZFQ1 Location Laura Beck, TRI-Eugene

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080174 installed as Office Pro Plus 2007, EndNote X5 WIN(upg) from P0081781, Adobe CS6 Design Std WIN from P0089412

Wired NIC BC:30:5B:DA:F7:3B

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Apr 02, 2013 01:13 PM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly Apr 02, 2013 01:13 PM 
I manually mapped her I drive.
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Dave McEvilly Apr 02, 2013 10:06 AM 
Task reassigned to Dave McEvilly.
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Dave McEvilly Apr 02, 2013 10:06 AM 
Left VM
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Octavio Cervantes Apr 02, 2013 08:45 AM 
Task reassigned to UCS Tech.
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Octavio Cervantes Apr 02, 2013 08:43 AM 
Last time she was able to log in to the wou server
is friday. The only drive that shows up is her
local drive. 
She is located in Eugene at the moment, but is
using a WOU computer.
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