Service Request Ticket - # 50002

Service Request Information

CONTACT Name Murphy, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2013 10:17 AM
Department Criminal Justice Phone 88410
Location Email murphyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 3slwfs1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:37:BD:67


Wireless NIC 8C:70:5A:6D:2A:10


Bluetooth NIC 9C:B7:0D:EE:6D:81

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Apr 02, 2013 11:28 AM 
Task reassigned to Laven Voth.
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Laven Voth Apr 02, 2013 11:28 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Apr 02, 2013 11:28 AM 
Hadn't restarted computer in a while.  Deleted
drivers and printers and reinstalled them.  Works now.
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Lori Burgeson Apr 02, 2013 10:41 AM 
****This is an email****
Hi David,

I was looking at your request.  Did you receive a
new printer that replaced an old printer?  If so,
we need to be notified of such changes so we can
make sure everything is changed on the network. 
We need to make sure we first get that new printer
onto our network and next, install appropriate
drivers allowing any users wanting to access that
printer to work.  I will need the location of the
new printer and the name of the old printer to
begin making any changes on the network side. 
Please let me know this information so I can get
that process started for you.

Thank you,
Lori
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Octavio Cervantes Apr 02, 2013 10:17 AM 
They just got a new printer, on the second floor
in MA. The printer shows up on the list of
printers, but when selected, nothing prints out.
Would like help getting this issue resolved. 

Does not have much available time, office hours
are Tuesdays from 10 to 2:30. 
Printer name is FS Maske
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