Service Request Ticket

Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Apr 02, 2013 10:38 AM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120398 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C2VJ7126DTY3	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0087153, EndNote X6 for MAC from P0089142, TRANSFERRED to MACBOOK AIr W#20120903 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385
	Wired NIC	A8:20:66:0E:68:70
	Wireless NIC	20:C9:D0:BC:56:F9
	Bluetooth NIC	20:C9:D0:BC:56:FA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 11, 2013 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 11, 2013 03:39 PM	Installed EndNote on Professor machine.	Add Attachment
Dyl Karbia	Apr 04, 2013 04:45 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Apr 04, 2013 01:25 PM	she will be in at 145 today	Add Attachment
Katie Halvorson	Apr 04, 2013 08:33 AM	She would also like the EndNote on her WOU office computer as well. Going to report WOU# when she gets into office.	Add Attachment
Katie Halvorson	Apr 04, 2013 08:31 AM	230-330 she will be in her office today.	Add Attachment
Jared Petersen	Apr 04, 2013 08:28 AM	Left VM	Add Attachment
Dyl Karbia	Apr 03, 2013 02:13 PM	Left VM	Add Attachment
Dyl Karbia	Apr 02, 2013 02:47 PM	Left VM	Add Attachment
Andrew Gandara	Apr 02, 2013 01:31 PM	Left VM	Add Attachment
Tricia Flaherty	Apr 02, 2013 10:38 AM	This software and install key can be found at T:\Endnote\ENDNOTEX6 An invoice will be sent to her department via campus mail.	Add Attachment