Service Request Ticket - # 50008

Service Request Information

CONTACT Name McLean, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2013 11:16 AM
Department Creative Arts/Art Phone 88340
Location Email mcleanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090791[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. SQP00615Z5PK Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0073888

Wired NIC D4:9A:20:DD:7E:46


Wireless NIC D4:9A:20:5E:B3:9C


Bluetooth NIC 64:B9:E8:E6:8C:C6


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Laven Voth Apr 03, 2013 09:52 AM
Task reassigned to Self Resolved.
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Laven Voth Apr 03, 2013 09:52 AM
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Apr 02, 2013 11:16 AM
Cathy Mclean called and stated that some of her
folders are not showing up. She was working on a
document, saved it to the desktop and noticed
other files were not present. She restarted the
computer and the one she was working on was gone
but the other re-appeared. She is thinking
something is wrong with her computer and would
like to have someone look at it on 4/3.

She only works until 11:30am and is gone the rest
of the day

Cathy Mclean
88340
mcleanc@wou.edu
CH 105
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