Service Request Ticket - # 50016

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2013 04:53 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405353 Location PDR

Model 8860/DN Hostname ns004.wou.edu
Notes 140.211.76.77 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:2A:8F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Jared Petersen Apr 05, 2013 02:39 PM 
Task reassigned to Self Resolved.
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Jared Petersen Apr 05, 2013 02:39 PM 
Task reassigned to Self Resolved.
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Jared Petersen Apr 05, 2013 02:39 PM 
Checked, no issue.
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Jared Petersen Apr 05, 2013 11:29 AM 
Task reassigned to UCS Tech.
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Jared Petersen Apr 05, 2013 11:14 AM 
Task reassigned to Jared Petersen.
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Adam Fyffe Apr 04, 2013 11:23 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Apr 03, 2013 09:16 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Apr 02, 2013 04:53 PM 
Printer is backed up all day and the printer says
ready but no print jobs are being completed.  They
are connecting to krusty-HL-ref.  haven't tried
any trouble shooting yet.
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