Service Request Ticket - # 50017

Service Request Ticket - # 50017

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Service Request Information

CONTACT	Name	Pagel, Lori	Date	Apr 03, 2013 08:02 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090478 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV037557	Location	PDR
	Model	8860/DN	Hostname	lab-itc001/lab-itc001color- itc001.wou.edu
	Notes	140.211.114.84	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:AD:78:1D

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 04, 2013 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 04, 2013 02:01 PM	Xerox and I changed out parts and it up and running again.	Add Attachment
Katie Halvorson	Apr 04, 2013 10:21 AM	**This is an email** Yes we turned it off and turned it back on but its a busy printing time so Jeneanne asked me to e-mail you guys. Its been doing this since the start of spring term.	Add Attachment
Katie Halvorson	Apr 04, 2013 10:21 AM	**This is an email** Its the printer on the Reference side. Closest to the Information and Reference Desk. Thanks.	Add Attachment
Katie Halvorson	Apr 04, 2013 10:21 AM	**This is an email** Hi, In the library we have a printer on the ref side that is repeatedly jamming and when it does print it is comes out with a bend in the page. The printer number is 20090478. Thanks, Lacey Priest	Add Attachment
Megan Thibeault	Apr 03, 2013 09:16 AM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	Apr 03, 2013 09:15 AM	Task reassigned to Adam Fyffe.	Add Attachment
Megan Thibeault	Apr 03, 2013 09:14 AM	Xerox work order 18918563	Add Attachment
Joshua Johnson	Apr 03, 2013 08:03 AM	**This is an outgoing email** Hello, Your service request number is 50017. Also, would you be able to tell me the name of the printer that is having the jamming issue? Also any other information that may help to identify the printer? University Computing Services 5038388925	Add Attachment
Joshua Johnson	Apr 03, 2013 08:02 AM	**This is an email** Hi, In the library we have a printer on the ref side that is repeatedly jamming and when it does print it is comes out with a bend in the page. The printer number is 20090478. Thanks, Lacey Priest -- Library and Media Services Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment