Service Request Ticket

Service Request Information

CONTACT	Name	Artman, Margaret	Date	Apr 03, 2013 10:19 AM
	Department	Humanities Division	Phone	89697
	Location		Email	artmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2R2G0M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:EB:E5
	Wireless NIC	00:23:14:8D:FA:38
	Bluetooth NIC	F0:7B:CB:A8:46:B9

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Laven Voth	Apr 05, 2013 12:14 PM	Task reassigned to Self Resolved.	Add Attachment
Laven Voth	Apr 05, 2013 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Apr 05, 2013 12:14 PM	Duplicate.	Add Attachment
Megan Thibeault	Apr 03, 2013 10:38 AM	Task reassigned to Laven Voth.	Add Attachment
Octavio Cervantes	Apr 03, 2013 10:27 AM	Margaret called in, checking on a ticket, on which she claims she called in sometime in the middle of March for a new lap top charger. She did not have a SRT number, and I did not find anything by searching by her last name, so i created a new one. Margaret claims that her charger over heats. Margaret can be reached at 503 587 7420	Add Attachment