Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Apr 03, 2013 10:33 AM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20111185 (opens in a new window)	Bldg/Room	NS 203
	Service Tag		Description	Xerox 4600/DT printer
	Serial No.	XLT279780	Location	For NS Faculty Use-Replaced W#20130097
	Model	4600/DT	Hostname	ns204.wou.edu
	Notes	55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V 140.211.64.59 Printer Maint: 4600 110V fuser from VISA2012003370 APRIL2013 SR50023; 4600 Maintenance Kit #115R00069 from VISA2013003961 APRIL2014 SR53323, 4600 Transfer Roller #022N02478 from VISA2014004241 NOV2014 SR53854; Feeder roller kit and transfer roller from VISA2015004894 NOV2015; Maint kit from VISA2015004893 NOV2015 IP: 140.211.76.80	Ink/Toner Refill
	Wired NIC	00:00:AA:D8:A4:F9

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 25, 2013 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 25, 2013 01:43 PM	The roller under the drum was jammed. Printer is up and running	Add Attachment
Lori Burgeson	Apr 24, 2013 02:51 PM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Apr 24, 2013 02:51 PM	Megan: Do you want to take over the notes on this one? You will have more to add after talking with the Xerox rep.	Add Attachment
Lori Burgeson	Apr 22, 2013 11:28 AM	Gavin replaced the drum and toner. We put in a new fuser today, but prints are still barely visible on the left-hand side of pages. Contacting Xerox for further troubleshooting	Add Attachment
Lori Burgeson	Apr 22, 2013 07:58 AM	Still waiting to receive this maintenance kit. The PO has been entered	Add Attachment
Lori Burgeson	Apr 03, 2013 11:13 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Apr 03, 2013 11:13 AM	Gavin has admin access on those machines. A purchase request has been made for a fuser for Lab-Grendel (20111185) PR# 6895	Add Attachment
Octavio Cervantes	Apr 03, 2013 10:35 AM	Gavin says they need somebody to go fix this problem today, as they have a big print job that needs to get done asap. Gavin suggested the printers might just need to be cleared of print jobs, but at the moment the whole office is unable to print at all. The two PCs that he needs administrative access to are: 20080516 20100343	Add Attachment