Service Request Ticket - # 50024

Service Request Information

CONTACT Name Kykendall, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2013 10:46 AM
Department Student Health & Counseling Center Phone 88313
Location Email kykendak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110590[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 3GWTKS1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084199 installed as Office 2007

Wired NIC 18:03:73:4C:61:04


TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Apr 24, 2013 07:40 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Apr 24, 2013 07:40 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 24, 2013 07:40 AM
This is a duplicate ticket.  Please refer to
Service Request Number 50248.

This ticket will be closed and 50248 will remain open.
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Katie Halvorson Apr 23, 2013 03:22 PM
****This is an email****
You're right, sorry!

Mine is 20110590[Edit Inv]
Rebecca's is 20080922[Edit Inv]
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Katie Halvorson Apr 23, 2013 03:21 PM
Task reassigned to UCS Tech.
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Katie Halvorson Apr 23, 2013 03:21 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Apr 23, 2013 03:21 PM
****This is an email****
Hello,

My name is Katie Cowan and I am a counselor at the
Student Health and Counseling Center. I am
resending this request as it seems that it was
never sent/received. Adam helped install SKYPE on
my computer on April 5th, the remaining equipment
he suggested I would need includes

2 HD quality (1080p) webcams

2 Headset microphones


Recording software for SKYPE so that we can record
our sessions.

My WOU computer # is 20110591[Edit Inv] and is located in
office 122 in SHACC.

My co-worker, Rebecca Barden needs the exact same
request meaning we need TWO of everything. She
needs SKYPE installed as well. Her WOU computer #
is 20080926[Edit Inv] and is located in office 131.

Since we believed this request was received 2
weeks ago, we were hoping to have this request as
a priority. We are doing distance counseling
sessions tomorrow so we need this ASAP. Of course
we understand if this can't happen by tomorrow,
but we greatly appreciate any effort to help us
out. Our most available times are before 9am and
after 4pm on most days, Wednesdays would be the
best time because we are in meetings from 8am-11am
so our offices are open during that time.

Thank you for your understanding,
Katie Cowan
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Adam Fyffe Apr 05, 2013 09:31 AM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Apr 05, 2013 09:31 AM
Installed and ready to go
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Adam Fyffe Apr 04, 2013 10:11 AM
I will go by Friday at 9 am
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Adam Fyffe Apr 04, 2013 09:22 AM
sent email for availability 
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Adam Fyffe Apr 03, 2013 11:40 AM
Task reassigned to Adam Fyffe.
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Octavio Cervantes Apr 03, 2013 10:46 AM
Rebecca Barden also needs help installing Skype.
They are both in the same area. Rebeccas wou #
20080926[Edit Inv]

Katie and Rebecca both have time this Friday, 9am
or before would be ideal. 
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