Service Request Ticket

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Service Request Information

CONTACT	Name	DelloStritto, Mary Ellen	Date	Apr 03, 2013 10:58 AM
	Department	Behavioral Sciences Division	Phone	89657
	Location		Email	dellostm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101361 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	Xerox Phaser 3600DN Mono Laser Printer
	Serial No.	MHB899843E	Location	Abby House, Primary Printer
	Model	P3600/DN	Hostname
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER Maint Repair: Phaser3600 ELA unit feed 3X5 part#022N02286 SR#50025 MAY2013, Pickup Roller Large capacity Feeder part#022N02177 SR50025 MAY2013 IP:140.211.118.5	Ink/Toner Refill	std blk:106R01370, High blk: 106R01371
	Wired NIC	00:00:AA:BE:81:AB

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 14, 2013 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 14, 2013 03:11 PM	Cancelled PR#6999 Tim from Xerox helped me with this. The printer is now working correctly.	Add Attachment
Megan Thibeault	May 13, 2013 03:11 PM	PR#6999	Add Attachment
Megan Thibeault	May 08, 2013 07:57 AM	replacing part:Xerox Monochrome Phaser 3500 ELA unit feed 3X5 (022N02174)	Add Attachment
Megan Thibeault	May 07, 2013 02:43 PM	PR# 6968 printer needs new parts. Tim from Xerox helped me look into this printer more	Add Attachment
Megan Thibeault	May 07, 2013 10:08 AM	**This is an email** Mary Ellen: It looks like the printer in Abby's House is dead. Megan was working on it with the Xerox technician and found broken parts in it. It is out of warranty and may not function properly even if we purchased and replaced the broken parts. If you would like to replace this printer, please work with Tricia. She can make a recommendation based on the needs of your area. Thank you, Bill	Add Attachment
Megan Thibeault	May 03, 2013 10:19 AM	Called and left a voice mail letting her know that I have a xerox tech looking at the printer today.	Add Attachment
Megan Thibeault	May 01, 2013 03:18 PM	Still jamming... after replacing the roller.	Add Attachment
Megan Thibeault	Apr 24, 2013 07:57 AM	PR#6961	Add Attachment
Megan Thibeault	Apr 23, 2013 02:17 PM	http://www.precisionroller.com/paper-feed-components-for-xerox-phaser-3600/details_51414.html	Add Attachment
Adam Fyffe	Apr 23, 2013 09:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	Apr 23, 2013 09:54 AM	wrong roller, i placed the one from the Phaser 3600 on your desk	Add Attachment
Megan Thibeault	Apr 22, 2013 09:01 AM	roller is on your laptop	Add Attachment
Megan Thibeault	Apr 19, 2013 02:47 PM	new roller is on my desk	Add Attachment
Megan Thibeault	Apr 04, 2013 02:18 PM	PR#6916	Add Attachment
Adam Fyffe	Apr 04, 2013 10:03 AM	need to order a feed roller	Add Attachment
Adam Fyffe	Apr 03, 2013 11:40 AM	Task reassigned to Adam Fyffe.	Add Attachment
Octavio Cervantes	Apr 03, 2013 10:58 AM	They have to manually feed paper to the tray. Printer is also making a loud squeak noise when it prints. Anytime is fine to go look at the printer.	Add Attachment