Service Request Ticket - # 50028

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2013 11:52 AM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071026[Edit Inv] (opens in a new window) Bldg/Room AD 206C
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. SCNDY105571 Location HR Admin Room 206C, Jen Sauer, Recruitment Asst

Model 1pcb516a Hostname kay.wou.edu
Notes IP:140.211.116.55 Ink/Toner Refill

Wired NIC 00:1E:0B:16:FA:2D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 03, 2013 02:43 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Apr 03, 2013 02:43 PM 
Solve the printing error message by uninstalling
the old driver and reinstalling a new driver on
the machine.
Add Attachment
Dyl Karbia Apr 03, 2013 02:41 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Katie Halvorson Apr 03, 2013 11:53 AM 
****This is an email****
It prints off an error that says:

PCL XL error
Subsystem: KERENL
Error: MissingAttribute
Operator: BeginPage
Position: 3

WOU# is 20071026[Edit Inv]

Thank you!! :)

Kayla
 Add Attachment
Katie Halvorson Apr 03, 2013 11:52 AM 
****This is an email****
Hi there,

I'm having trouble printing to one of our printers
over here. When I try to print anything to HR-Key
on Krusty it gives me an error.

Thank you in advance for any help you can give!
Add Attachment