Service Request Ticket

Service Request Information

CONTACT	Name	Marsaglia, John	Date	Apr 03, 2013 12:13 PM
	Department	Computer Science Division	Phone	88991
	Location		Email	jcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070546 (opens in a new window)	Bldg/Room	ITC 308
	Service Tag	4W8L5F1	Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	4w8l5f1	Location	was John Marsaglia- disappeared in remodel
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:92:D7

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	khalvorson08@wou.edu	88925

Entered by	Date	Memo
Katie Halvorson			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 03, 2013 01:56 PM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 03, 2013 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Oct 03, 2013 01:56 PM	I called to ask if this was still a problem and it no longer is.	Add Attachment
Katie Halvorson	Apr 03, 2013 12:38 PM	He is missing his H drive, K: drive, P: drive, J: drive and all the folders in it.	Add Attachment
Lori Burgeson	Apr 03, 2013 12:24 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Apr 03, 2013 12:24 PM	Can you please find out which drives he is needing? What are the names of those shared drives (J Drives) he is needing?	Add Attachment
Nicole Crane	Apr 03, 2013 12:13 PM	He cannot see any shared drives that used to be on his computer. They were all there under my computer pior to spring break and now they are gone. He tried to re-start and they still are missing.	Add Attachment