Service Request Ticket - # 50031

Service Request Information

CONTACT Name Guy, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2013 12:40 PM
Department Business Services Phone 88170
Location Email guyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 9050dn Printer #Q3723A#ABA
Serial No. JPRC9C90F2 Location PDR

Model Q3723A Hostname buzz.wou.edu
Notes Additional 256MB from P0073732, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011, maint repair- Maintenance Kit from P0081103 June 2011 SR43084, Maint Kit from P0088175 DEC2012 SR49126, MAINT Kit from VISA2012003471 MAY2013 SR50567 Ink/Toner Refill

Wired NIC 00:23:7D:91:F8:F6

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Jared Petersen Apr 04, 2013 08:54 AM 
Task reassigned to Self Resolved.
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Jared Petersen Apr 04, 2013 08:54 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Apr 04, 2013 08:54 AM 
Looked at it, no error, was able to print from Tray 4 without any 
issues.
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Nicole Crane Apr 03, 2013 12:40 PM 
The printer is giving an error message for tray 
4. 

It is continuing to print fine just showing the 
error so she would like us to come and take a 
look at it.
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