Service Request Ticket - # 50035

Service Request Information

CONTACT Name Powell, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2013 04:56 PM
Department The Research Institute Phone 5413460572
Location Email ehlhardtl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP8460HNZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS MAC OS X 10.7 (LION) Software MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:23:32:93:BC:7E


Wireless NIC 00:23:12:19:16:4A


Bluetooth NIC 00:23:12:40:17:9B


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Apr 10, 2013 09:51 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 10, 2013 09:51 AM
Took a trip down yesterday.  DNS settings had
changed and it looked as though U of O pushed out
some settings that deleted ours.  Everything is
fixed now.
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Lori Burgeson Apr 08, 2013 12:32 PM
Task reassigned to Lori Burgeson.
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Lexie Widmer Apr 08, 2013 10:52 AM
A coworker has a similar issue. MAC desktop
20090492[Edit Inv].  Carol Dennis, 541-359-6996.
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Lexie Widmer Apr 08, 2013 10:51 AM
She called to check on status.  Really needs to
fixed.  
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Octavio Cervantes Apr 05, 2013 09:45 AM
Priority changed from (3) Priority to (2) High Priority.
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Octavio Cervantes Apr 05, 2013 09:45 AM
Laurie called in today, she said its important she
get this fixed soon. She will not be in her office
today, but on Monday she will be in. 
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Katie Halvorson Apr 03, 2013 04:57 PM
When she tries to log onto Mac it shakes and she
reset her password and restarted the computer and
still shakes and is incorrect.  
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