Service Request Ticket - # 50037

Service Request Ticket - # 50037

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Service Request Information

CONTACT	Name	Stubing, David	Date	Apr 04, 2013 08:11 AM
	Department	Business/Economics Division	Phone	88466
	Location		Email	stubingd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34XJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:99:9D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 22, 2013 04:55 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Andrew Gandara	Apr 22, 2013 04:55 PM	Upgraded to office 2010.	Add Attachment
Andrew Gandara	Apr 22, 2013 03:11 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Andrew Gandara	Apr 22, 2013 02:07 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lori Burgeson	Apr 22, 2013 02:04 PM	Task reassigned to Andrew Gandara.	Add Attachment
Lori Burgeson	Apr 22, 2013 08:04 AM	**This is an email** Ok, thank you. I will have Andrew stop by today during your office hours starting at 3:45. Lori	Add Attachment
Lori Burgeson	Apr 22, 2013 08:04 AM	**This is an email** No, no one came to my office while I was there.	Add Attachment
Lori Burgeson	Apr 22, 2013 07:57 AM	**This is an email** Hi David, I mentioned to some of our techs that they needed to perform this upgrade for you. I was just checking to see whether someone had been out to make this transition for you. Please let me know the status of this upgrade. Thank you, Lori	Add Attachment
Lori Burgeson	Apr 10, 2013 09:33 AM	**This is an email** Hello Lori, My office hours are: Mondays, 3:45 to 5:30 Wednesdays, 3:45 to 5:30 That would be the best time to install it.	Add Attachment
Lori Burgeson	Apr 10, 2013 07:55 AM	We can upgrade him to Microsoft Office 2010 - he was downgraded to 2007.	Add Attachment
Lori Burgeson	Apr 08, 2013 10:17 AM	**This is an email** Hi David, Can you please provide me with the WOU number of your computer tower (not the WOU number of your monitor, as they will be different)? I can check our inventory to see if you have a license to upgrade to Microsoft Office 2010. Thank you, Lori	Add Attachment
Katie Halvorson	Apr 04, 2013 08:12 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Apr 04, 2013 08:12 AM	requested WOU# in reply email	Add Attachment
Katie Halvorson	Apr 04, 2013 08:11 AM	**This is an email** I currently have Office 2007. Is it possible to upgrade to Office 2010? How would I find out what version of Windows I have? Could I upgrade to the most current version? By the way, your webpage (www.wou.edu/ucs) reads that the help desk is open until 7 PM. However when I call 503-838-8925, the recorded message state that your office closes at 5 PM.	Add Attachment