Status changed from (1) Pending to (5) Completed

Had her try to show me the problem, couldn't reproduce it. 
Everything's fine now.

Took a look while she wasn't there and couldn't reproduce the 
problem. Left a note asking her to call the helpdesk to let us know 
her hours so that we can have a student tech come in and have her 
show us what's wrong.

****This is an email****

I had a virus on Thursday that was fixed and was
off on Friday.  I'm still having some issues with
IE, when I do a search it won't bring up the
results.  My internet is really slow to respond. 
when I click a link in my email it doesn't want to
bring up the Google site. 

-- 
Sandy Quiring
Payroll Office
503-838-8141

Status changed from (1) Pending to (5) Completed

Her computer popped up with an message from AVA
soft professional and said her computer is
infected.  When I had her try and open Sohpos,
nothing happened and the AVA came back up and
asked her to run a scan.  She is not able to open
any programs, it does not respond.  When she tries
to get on internet/portal it says site may harm
your computer.

She is around till 5.  Take 30mins for lunch around 1.