Service Request Ticket - # 50044

Service Request Information

CONTACT Name Beck, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2013 03:04 PM
Department The Research Institute Phone 5413460598
Location Email beckl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101086[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag H68ZFQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. H68ZFQ1 Location Laura Beck, TRI-Eugene

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080174 installed as Office Pro Plus 2007, EndNote X5 WIN(upg) from P0081781, Adobe CS6 Design Std WIN from P0089412

Wired NIC BC:30:5B:DA:F7:3B

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 10, 2013 09:51 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 10, 2013 09:51 AM 
Printing was successful after changing DNS settings
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Lori Burgeson Apr 08, 2013 12:32 PM 
Task reassigned to Lori Burgeson.
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Octavio Cervantes Apr 04, 2013 03:06 PM 
Will be out of the office tomorrow, and will be
back in the office on Monday. 
She is in today until 4.
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Octavio Cervantes Apr 04, 2013 03:04 PM 
Printer shows up, but the printer does not print
anything.
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