Service Request Ticket

Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	Apr 04, 2013 03:20 PM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110152 (opens in a new window)	Bldg/Room	NS 211
	Service Tag	34YJZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34YJZQ1	Location	Jeff Templeton(back Office WIN7 OFF NETWORK)
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010, Adobe DesignPremCS5.5 WIN P0084219; Adobe CC201* subscription NamedUser(Jeff Templeton)JUNE2017;
	Wired NIC	78:2B:CB:B3:96:AF

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Apr 05, 2013 09:10 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Apr 05, 2013 09:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Apr 05, 2013 09:10 AM	Reinstalled print drivers	Add Attachment
Octavio Cervantes	Apr 05, 2013 08:41 AM	Jeffrey Templeton called in, he sounded frustrated that his printing problem has not been resolved.	Add Attachment
Octavio Cervantes	Apr 04, 2013 03:22 PM	Error message he gets on the print out: Pclxl error Subsystem:kernal error missing attribute operator; page position; 3 This happens no matter what type of document he prints, pdf, word document, excel. It only sends one page to the printer with that error message.	Add Attachment
Octavio Cervantes	Apr 04, 2013 03:20 PM	Pclxl error Subsystem:kernal error missing attribute operator; page position; 3 Krusty-water boy is the printer name. Availibility time: Here until 4:15 today. Most day tomorrow.	Add Attachment