Service Request Ticket - # 50053

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2013 05:16 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090133[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFL0CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6A:F3

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Apr 11, 2013 10:00 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Apr 11, 2013 10:00 AM 
All 3 work now, reimaged 2 and c9 just worked
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Adam Fyffe Apr 09, 2013 12:42 PM 
B2 and B4 are ready to go, going to check on C9
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Hannah Arriola Apr 05, 2013 05:38 PM 
Also computer C9 20090160[Edit Inv]
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Adam Fyffe Apr 05, 2013 08:43 AM 
I have computers, going to re image
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Adam Fyffe Apr 05, 2013 08:14 AM 
Task reassigned to Adam Fyffe.
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Lori Burgeson Apr 05, 2013 06:52 AM 
Task reassigned to UCS Tech.
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Hannah Arriola Apr 04, 2013 05:24 PM 
Also computer B2

20090134[Edit Inv]
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Hannah Arriola Apr 04, 2013 05:16 PM 
Computer B4 in APSC lab is not connecting to 
printer. The error messages says: unknown port, 
cannot connect to printer because there is no 
port.
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