Printer works but it needs HP genuine ink.

****This is an email****
Good news and bad news.
I updated the drivers, and then found that the black ink was out. 
I went and grabbed some from Kimber and replaced it.

Good news: It worked!!!! Printer is back in business.

Bad news: The ink cartridges that your department has are just 
generic ink cartridges. When I did test prints, the paper had 
streaks across the page. I took out the new cartridge and gave it 
to the receptionist with some of the test prints that had streaks 
in them. So when you get to your office you'll see your printer 
open with an empty black (K) ink cartridge. Also, I left other test 
print pages on your keyboard so you could see the quality of the 
ink. I told them I would recommend getting genuine HP ink 
cartridges. That should fix the streaking.

You'll have to get that cartridge in the printer before it will print 
again though. After that it should work!

****This is an email****
it seems to be out of black ink. Do you have a replacement 
cartridge? I could replace it for you and see if that is the issue.

****This is an email****
Hi Andrew,

My husband, Marcus, is in on Thursday and can let you in at 
12:30. He has class at 1pm so he will leave you in the office to 
work on the printer. 

Is this ok with you? If so, when you leave, just make sure you 
close the door behind you and make sure it is locked.

Please let me know if this works.

****This is an email****
Hi Andrew,

Can I meet you at my office at 2 to let you in so you can take 
another look (if you can fix it, I'd be on cloud nine!)? Of do you 
need me to meet you earlier as you are finished working at 2?

Alicia

****This is an email****
Alicia,

I'd like to come out and look at the printer one more time just to 
verify that there is a hardware problem. I am available Thursday 
from 11am - 2pm. Will you be free sometime in that time frame?

- Andrew

****This is an outgoing email****
Hi Alicia,

I need some additional information regarding service request 
#50062

Description: needs connected to office computer

I was wondering what times would work best for you this week?

Thanks,
- Andrew Gandara

She is still unable to print to her office printer
that is the listed WOU#.  When she tries to print
she gets a little green flash but computer doesn't
say it was sent and the printer doesn't react. 
She would like contact to set up an appt.  Email
her for best contact.

Priority changed from (2) High Priority to (3) Priority.

She can print to Ed networked one but still not
her office computer.  This is not a networked
printer.  The WOU number on this ticket is her
office one that she needs to be able to print to.

Status changed from (2) Scheduled to (1) Pending

He has a meeting till 2 pm

Task reassigned to UCS Tech.

Priority changed from (3) Priority to (2) High Priority.

Went over and the printers seem to be profile based

****This is an email****
Hi Andrew,

I am leaving campus and won't be back until Monday. However, a 
tech can go into my office and work if that is ok with computing 
services policy.

Otherwise, I will be back on Monday from 11-12.

Thanks and have a great weekend!

Alicia

Left VM

Task reassigned to UCS Tech.

Task reassigned to Dyl Karbia.

When she tries to print Word docs to her printer,
it never gets there.  There is no error on the
printer screen.  She has tried to restart and
still nothing gets to it.  It was working earlier
and now nothing gets to the printer.

ED-Wenzel236-default printer