Service Request Ticket - # 50071

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2013 08:22 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55QPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:93:9A


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty Oct 03, 2016 05:38 PM
Status changed from (4) On Hold to (5) Completed
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Tricia Flaherty May 22, 2013 06:27 PM
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty Apr 08, 2013 01:14 PM
****This is an email****

Service Request #50071 has been submitted by Karen
Johnson to UCS requesting re-install of Filemaker
Pro 12 at front desk in Ed office.  Education has
not purchased more licenses(cost of $168.00 each)
to cover more then 5 licenses/installations of FM
Pro 12 and the listing below from October
discussion has it at 1 FM Pro Advanced and 7 FM
Pro 12 licenses needed.  I can not allow them to
re-install Filemaker Pro 12 at the Front Desk
Station until 2 new licenses have been purchased
to cover all the installations required.   If what
I sent in December is correct then the following
licenseing still needs to be purchased to move
forward with this.


FileMaker Pro - ( v. 12 ) - license + 1 Year
Maintenance - 1 seat - EDU, non-profit - ENPVLA -
level 0 ( 1-4 ) - Win, Mac - Reorders only
OETC Part: FM12PL | MFG SKU: H5280LL/A

Cost Each $168.00 X quantity 2  = $336.00


Let me know if you have questions.

Tricia Flaherty
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Tricia Flaherty Apr 08, 2013 01:13 PM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Apr 08, 2013 01:13 PM
I sent an email to Tiffany Smith and Mark Girod
addressing licensing of FM Pro 12 being overused
and purchase required for us to install at this
station I will put in my list until the purchase
is processed.
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Joshua Johnson Apr 08, 2013 08:22 AM
Karen Johnson would like to have file maker put
onto the front desk computer that is located in
the education office. The computer had some work
done to it on Friday and now it does not have file
maker.

88235
Karen Johnson
ED 201F
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