Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Apr 08, 2013 11:26 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080297 (opens in a new window)	Bldg/Room	SSC 166
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY212321	Location	replacing W#980487 GUPPY(orig. ED142)
	Model	CB516A	Hostname	guppy.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer IP:140.211.118.57	Ink/Toner Refill
	Wired NIC	00:1E:0B:1B:2C:17

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Apr 08, 2013 12:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Apr 08, 2013 12:55 PM	jgjohnson09 was added to the list of users on ED-Guppy	Add Attachment
Katie Halvorson	Apr 08, 2013 11:50 AM	GUPPY is the printer	Add Attachment
Katie Halvorson	Apr 08, 2013 11:32 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Apr 08, 2013 11:32 AM	She had no idea. I asked her on the phone and no one knew the name and only had WOU#	Add Attachment
Lori Burgeson	Apr 08, 2013 11:30 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Apr 08, 2013 11:30 AM	Katie: can you please find out the name of the printer? Is it ED-Budget?	Add Attachment
Katie Halvorson	Apr 08, 2013 11:27 AM	ED 101-she works in 88376	Add Attachment
Katie Halvorson	Apr 08, 2013 11:26 AM	Adam had been doing it before but people have to be added to the user list in order to print to it. Printer is in ED 166 and Julie Johnson is a graduate worker who needs access to it. jgjohnson09 V00284756	Add Attachment