Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Apr 09, 2013 08:09 AM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100785 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN
	Serial No.	HAV504547	Location	PDR
	Model	P8860/DN	Hostname	apsc1.wou.edu
	Notes	140.211.64.16 Metered Pin:3011 PAGEPACK	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:D6:51:86

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 09, 2013 09:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 09, 2013 09:21 AM	No jam was there but there were streaks down the print outs. I did some cleaning and it all looks good now.	Add Attachment
Megan Thibeault	Apr 09, 2013 09:20 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Apr 09, 2013 09:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Apr 09, 2013 09:20 AM		Add Attachment
Jared Petersen	Apr 09, 2013 09:20 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Apr 09, 2013 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Apr 09, 2013 09:16 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Apr 09, 2013 09:16 AM	Dyle and I looked at it, fixed the jam, no problems now.	Add Attachment
Megan Thibeault	Apr 09, 2013 08:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Apr 09, 2013 08:09 AM	The printer is constantly jamming, but when they open the lid, there is no visible jam.	Add Attachment