Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Apr 09, 2013 08:54 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Samantha Brubaker	Apr 09, 2013 10:16 AM	Task reassigned to Dyl Karbia.	Add Attachment
Samantha Brubaker	Apr 09, 2013 10:16 AM	needed to be added to grad_staff group in AD. Dyl went up to make sure it worked.	Add Attachment
Laven Voth	Apr 09, 2013 10:11 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Apr 09, 2013 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Apr 09, 2013 10:11 AM	Mapped drive.	Add Attachment
Lexie Widmer	Apr 09, 2013 08:54 AM	She came into work this morning and couldn't see her Idrive. She needs help remapping to it. She is available anytime today.	Add Attachment