Service Request Ticket - # 50108

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2013 02:58 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090121[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFLZBK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:8D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 09, 2013 05:02 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 09, 2013 05:02 PM 
Solve the speaker problem by checking the
configuration status on the machine. Now it works
fine.
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Dyl Karbia Apr 09, 2013 04:59 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Apr 09, 2013 02:58 PM 
red X through speaker icon and says nothing is
connected. They have tried restarting the computer
as well.  They can't get any sound out of the
computer from the speaker bar, but bar lights up
like there is power to it.

Room 201 in the library.
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