Service Request Ticket

Service Request Information

CONTACT	Name	Saxowsky, Denvy	Date	Apr 09, 2013 04:49 PM
	Department	College of Education	Phone	88760
	Location		Email	saxowsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100081 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	W803233ZDNM	Location	PDR
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	Unknown	Software	Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	C4:2C:03:2C:04:EF
	Wireless NIC	D8:30:62:64:F9:54
	Bluetooth NIC	D8:A2:5E:89:6C:95

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Aug 07, 2014 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 07, 2014 10:48 AM	Issue has been resolved however if he get the problem again he can call us back.	Add Attachment
Vikas Sharma	Aug 07, 2014 08:26 AM	Left VM	Add Attachment
Vikas Sharma	Aug 07, 2014 08:06 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Aug 06, 2014 05:06 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Apr 09, 2013 04:49 PM	20100072 Said he talked with you about getting the folder for all the drives to pop up on desktop whenever you log on. All the other computers are currently loading it correctly but these two don't load every time. Also, the movie folder should be showing up on the desktop but all computers, including instructor station, are not showing this icon. Used to show movie folder as well.	Add Attachment