Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Apr 10, 2013 10:18 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120647 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80KBDNML	Location	Deborah Rezell
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808. Adobe Master CS5 from P0077504, Adobe CS6 Master Coll. MAC P0088808TRANSFERRED from 20091244 FEB2016, Apple Final Cut Studio from P0077507. Roxio Toast 10 Pro from VISA 2010002068. license of AdobeCC2015 transferred to W#20091244 FEB2016
	Wired NIC	10:DD:B1:A4:C7:4C
	Wireless NIC	8C:2D:AA:4B:DB:79
	Bluetooth NIC	8C:2D:AA:4B:DB:7A

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 12, 2013 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 10, 2013 04:25 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Apr 10, 2013 04:25 PM	Task reassigned to Dale Goodell.	Add Attachment
Lacey Davis	Apr 10, 2013 10:18 AM	A GFA Apple iMac needs to be setup and delivered to Deborah Rezell in ITC 004. The W# for the new iMac is W# 20120647. The old computer W# is W#20081017. Additional software from the old computer needs to be moved to the new iMac. The software consists of: Adobe Master CS5 P0077504, Apple Final Cut Studio P0077507, and Roxio Toast 10 Pro VISA 2010002068. The equipment is located on the counter in ITC 008.	Add Attachment