Service Request Ticket - # 50118

Service Request Information

CONTACT Name West, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2013 12:09 PM
Department Financial Aid Phone 88476
Location Email westr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040903[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Sun Ray 170 thin client, all-in-one 17in flat
Serial No. MD051630241 Location

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:DA:11

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 12, 2013 11:38 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 12, 2013 11:38 AM 
Solve the problem, the network cable wasn't
properly connected to the Sun Ray thin client machine.
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Dyl Karbia Apr 12, 2013 11:34 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Apr 10, 2013 12:10 PM 
Someone will be around in fin aid to help assist
with any problems finding the computer or any
questions.
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Katie Halvorson Apr 10, 2013 12:09 PM 
he tried restarting but when you get to log on
page it has oracle username and nobody can log
into the computer.  It is right outside 310 in the
hall.  He noticed the computer was unplugged and
when he plugged it back in it has had this weird
log-in page since then.
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