Service Request Ticket - # 50119

Service Request Information

CONTACT Name Fewx, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2013 12:59 PM
Department The Research Institute Phone 88615
Location Email fewxa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100691[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag CYYMCP1 Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. CYYMCP1 Location going to pdr

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007, SQL comparison Bundle from VISA2009000922 moved from W#20041040, Snagit WIN v11.0 from VISA2012003085

Wired NIC BC:30:5B:D3:73:E1

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Apr 16, 2013 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 16, 2013 02:13 PM 
Upgraded both of them
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Andrew Gandara Apr 16, 2013 12:37 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Apr 12, 2013 02:50 PM 
Left VM
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Lexie Widmer Apr 12, 2013 02:13 PM 
****This is an email****
could I have this upgrade done on Tuesday April 16
at 1 pm?  computer # 20100691[Edit Inv] Todd Hall 249
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Jared Petersen Apr 11, 2013 09:45 AM 
Task reassigned to UCS Tech.
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Jared Petersen Apr 11, 2013 09:45 AM 
Andrea Fewx is unavailable now but will be this afternoon around 
2:00 PM.
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Jared Petersen Apr 11, 2013 09:39 AM 
Left VM for Brian Johnson
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Jared Petersen Apr 11, 2013 09:29 AM 
Task reassigned to Jared Petersen.
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Lori Burgeson Apr 10, 2013 01:01 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Apr 10, 2013 12:59 PM 
****This is an email****
Both have MS Office Pro Plus 2010 license
installed as Office Pro Plus 2007,so I am
requesting an upgrade to Office 2010 at this time.

for computer 20100691[Edit Inv] - Andrea Fewx  Todd Hall 249
 and 20101240[Edit Inv] - Brian Johnson Todd Hall  230

Thank you,
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