Service Request Ticket - # 50121

Service Request Ticket - # 50121

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Service Request Information

CONTACT	Name	Jack, Roben	Date	Apr 10, 2013 01:42 PM
	Department	Advancement & Foundation	Phone	88468
	Location		Email	jackr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070940 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	853036	Location	was Stubing/Shaw, BU
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792
	Wired NIC	00:1E:C9:77:BA:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Apr 25, 2013 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Apr 25, 2013 11:07 AM	installed	Add Attachment
Adam Fyffe	Apr 18, 2013 11:50 AM	she can now access files after office 2007 was installed wants to know if she can get auction! software	Add Attachment
Adam Fyffe	Apr 18, 2013 09:41 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Apr 17, 2013 11:11 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Apr 17, 2013 11:11 AM	needs to have Office 2007 installed. When using \\plowking it would open but freeze when trying to install.	Add Attachment
Adam Fyffe	Apr 17, 2013 09:20 AM	Task reassigned to Adam Fyffe.	Add Attachment
Joshua Johnson	Apr 15, 2013 08:00 AM	**This is an email** I received a voice mail today with instructions to inform UCS of my availability to perform the following work request. I will be at the museum this Wed, Thurs and Friday 10-12. Thanks, Roben	Add Attachment
Andrew Gandara	Apr 12, 2013 03:59 PM	Left VM	Add Attachment
Katie Halvorson	Apr 10, 2013 01:42 PM	**This is an email** Hello, I can view it and download it to the Google "My Drive" but I cannot save it to the computer. The error asks if I want to download a compatibility pack. I need to be able to save board meeting agendas and minutes for the museum's and board's permanent archives. Thank you, Roben	Add Attachment
Katie Halvorson	Apr 10, 2013 01:42 PM	**This is an email** Yes it is the current machine. I was trying to open this file that came in an email: Jensen 501(c)3 Board Agenda 16Feb2013.docx I was able to download, save and open files from this sender before the computer change.	Add Attachment
Katie Halvorson	Apr 10, 2013 01:42 PM	**This is an email** Hello, A little while back, I was given a new pc and then that was replaced by another which is 20070940. Since that has been installed I cannot access files i used to be able to access that were created by a "newer version" Microsoft Word. I also do not have the Auction! program on this computer. Please help! Thank you, Roben	Add Attachment