Service Request Ticket - # 50123

Service Request Information

CONTACT Name Snyder, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2013 02:07 PM
Department Natural Science/ Biology Phone 88224
Location Email snyderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090552[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KSFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:82:BE

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Apr 12, 2013 02:21 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jared Petersen Apr 12, 2013 02:21 PM 
Dropped off the computer and set it up.
 Add Attachment
Katie Halvorson Apr 12, 2013 01:20 PM 
He is in now and will be around till 3.
 Add Attachment
Jared Petersen Apr 12, 2013 12:42 PM 
Computer is done. Went by office to drop off, not there. Left VM 
telling him to let me know when he's in again.
 Add Attachment
Andrew Gandara Apr 12, 2013 11:22 AM 
Task reassigned to Jared Petersen.
 Add Attachment
Andrew Gandara Apr 12, 2013 11:20 AM 
Dropped off the loaner Win 7 box until the re-image is done.
 Add Attachment
Jared Petersen Apr 12, 2013 11:18 AM 
Both the printer errors and the slow computer time are isolated to 
his profile. Re-imaging now. Will need to install Turning Point, 
Google Earth, Real Player, and Play Free Chess. Will need to make 
him the admin and make sure the mouse is left handed as well.
 Add Attachment
Nicole Crane Apr 10, 2013 02:07 PM 
He is unable to print to the printer in NS 204. 
He has always printed to it, but yesterday he 
started having trouble. He is not getting an 
error message from the printer or the computer. 
It shows that he is connected to it. He has 
restarted both pieces of equiptment and it still 
is not printing. 

Also, 
  His computer is continuing to run slow. He said 
someone came over a couple weeks ago but it still 
takes a long time to get onto the internet and 
about 20-30 seconds to save a file.
Add Attachment