Service Request Ticket - # 50127

Service Request Ticket - # 50127

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Service Request Information

CONTACT	Name	Yang, Neng	Date	Apr 10, 2013 04:20 PM
	Department	International Education & Development	Phone	88590
	Location		Email	yangn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090736 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	D81SGK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0073136, Adobe Creative Suite Prem v2 from P0056876 Macromedia Contribute 3 with CPS from P0056987, Adobe CS6 Design Standard license from P0090519 Service Requests
	Wired NIC	00:26:B9:77:C5:A0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Apr 12, 2013 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Apr 12, 2013 09:56 AM	Reinstalled the creative suite and managed to get it back up and running.	Add Attachment
Jared Petersen	Apr 12, 2013 08:59 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Apr 11, 2013 01:18 PM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Apr 11, 2013 01:18 PM	Installed the creative suite but Adobe Acrobat was not working. Claimed that it didn't have the proper license even though it was valid. The other Adobe programs worked just fine. Will have his office open tomorrow so that someone can come in.	Add Attachment
Jared Petersen	Apr 11, 2013 12:47 PM	Re-imaged computer. Need to install proper software.	Add Attachment
Jared Petersen	Apr 11, 2013 12:40 PM	Task reassigned to Jared Petersen.	Add Attachment
Tricia Flaherty	Apr 11, 2013 12:36 PM	T:\Adobe Creative Suite\Adobe Creative Suite Premium\Creative Suite v2 Premium	Add Attachment
Katie Halvorson	Apr 11, 2013 10:20 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Apr 11, 2013 10:19 AM	Task reassigned to Dale Goodell.	Add Attachment
Katie Halvorson	Apr 11, 2013 10:19 AM	he requested Dale to complete the task. He has worked on the computer before.	Add Attachment
Katie Halvorson	Apr 11, 2013 10:18 AM	when he opens a browser it always asks him to download anti-virus. He can't get past the messages. Ermie tried malware and it came back and said there were threats detected but he can't remove any of them. When Ermie signs onto the computer, there is no issues. Ermie will be around till 1 and Neng will be around all day. --updated from duplicate SR	Add Attachment
Jared Petersen	Apr 11, 2013 08:33 AM	Left VM	Add Attachment
Nicole Crane	Apr 10, 2013 04:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Apr 10, 2013 04:20 PM	He is unable to get onto the internet. He uses IE, it opens and goes to the university webpage but will not go to any other websites. Error message says..warning the site you are trying to visit will harm your computer. Just started today, he restarted the computer but it didnt help. It sounds like he may have gotten a virus	Add Attachment