Service Request Ticket

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Apr 11, 2013 08:50 AM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120526 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JL3BYDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087457
	Wired NIC	A8:20:66:1D:1E:EB
	Wireless NIC	98:FE:94:42:76:36
	Bluetooth NIC	98:FE:94:42:76:37

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 12, 2013 11:23 AM	Task reassigned to Self Resolved.	Add Attachment
Andrew Gandara	Apr 12, 2013 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Octavio Cervantes	Apr 12, 2013 09:24 AM	Christina called in this morning, saying she got her issue resolved.	Add Attachment
Octavio Cervantes	Apr 12, 2013 09:15 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Octavio Cervantes	Apr 12, 2013 09:15 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Octavio Cervantes	Apr 12, 2013 09:11 AM	Christina called in this morning, saying she got her issue resolved.	Add Attachment
Katie Halvorson	Apr 11, 2013 08:50 AM	She used to get her mail on her laptop but now nothing is coming in. We know she should have mail because her smartphone has incoming mail and I was able to test her @wou.edu and @mail.wou.edu and she got both. No new mail is coming to her post box application on her Mac. She will be around 12:30-5 today.	Add Attachment