Service Request Ticket - # 50131

Service Request Information

CONTACT Name Yang, Neng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2013 10:14 AM
Department International Education & Development Phone 88590
Location Email yangn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090736[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. D81SGK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0073136, Adobe Creative Suite Prem v2 from P0056876 Macromedia Contribute 3 with CPS from P0056987, Adobe CS6 Design Standard license from P0090519 Service Requests

Wired NIC 00:26:B9:77:C5:A0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

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Katie Halvorson
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Entered by Date Memo
Katie Halvorson Apr 11, 2013 10:18 AM 
Task reassigned to Katie Halvorson.
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Katie Halvorson Apr 11, 2013 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Apr 11, 2013 10:17 AM 
duplicate SR 50127
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Katie Halvorson Apr 11, 2013 10:14 AM 
when he opens a browser it always asks him to
download anti-virus.  He can't get past the
messages.  Ermie tried malware and it came back
and said there were threats detected but he can't
remove any of them.  When Ermie signs onto the
computer, there is no issues.  

Ermie will be around till 1 and Neng will be
around all day.
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