Service Request Ticket

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Service Request Information

CONTACT	Name	DeVolder, Norma	Date	Apr 11, 2013 02:42 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	devoldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120561 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	bp43bw1	Location	PDR
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:94
	Wireless NIC	60:67:20:D2:F0:F9
	Bluetooth NIC	20:16:D8:91:AA:F2

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Apr 15, 2013 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 15, 2013 02:33 PM	Called and she says it works!	Add Attachment
Joshua Johnson	Apr 15, 2013 08:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	Apr 15, 2013 08:07 AM	**This is an email** My scanner worked for all of 2 minutes after you left so no it is not working. Norma Devoldern On Friday, April 12, 2013, UCS Service Request System wrote: This is an automated email that has been generated because a service request with you as the contact person was closed. ------------------------------------- Your service request information:r Service Request # 50140 Date Created: Apr 11, 2013 02:42 PM Current Status: (5) Completed Request title: Got a scanner connected recently, and now its not working at all. ------------------------------------------------------------------------------ If you are receiving this email in error, or would like more information on this request please contact the UCS Service Request Desk at 503-838-8925 (x88925) or email us at service.request.desk@wou.edu and reference the Service Request ID#50140 ------------------------------------------------------------------------------ UCS Service Request System Email: service.request.desk@wou.edu Phone (off-campus): 503-838-8925 Phone (on-campus): 8-8925	Add Attachment
Andrew Gandara	Apr 12, 2013 04:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 12, 2013 04:26 PM	Re-installed driver. Worked.	Add Attachment
Andrew Gandara	Apr 12, 2013 04:01 PM	Task reassigned to Andrew Gandara.	Add Attachment
Octavio Cervantes	Apr 11, 2013 02:43 PM	Availability time is anytime 8 to 5.	Add Attachment
Octavio Cervantes	Apr 11, 2013 02:42 PM	When Norma tries to scan, she get an error message that reads " connection failed to my workstation" Scanner wou # 20120568	Add Attachment