Service Request Ticket - # 50143

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2013 09:04 AM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101389[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0M1
Serial No. C02FW1XWDF91 Location PDR

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software MS Office for MAC std 2011 from P0080893 and WIN 7Pro on dualboot(T:\3.OS\Windows7) from P0080941, Adobe Master Coll. CS5.5 MAC from P0080905, iWork v9.0.3 from P0080893, Apple Final Cut Studio v3 from P0082160 transferred to W#20110390(5-2012), Apple Logic Studio v2.1 from P0084359, SuperDuper! from VISA2011002890, and Studica Unity Pro3.x Ed from P0084541 Adobe MAster Coll CS6 MAC from P0086894; Installed Adobe CC2014 from FULL package like ITC103 lab OCT-2014 *tmf

Wired NIC C8:2A:14:44:0D:47


Wireless NIC E4:CE:8F:27:11:9C


Bluetooth NIC E4:CE:8F:27:11:9D

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Apr 12, 2013 10:35 AM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Apr 12, 2013 10:35 AM 
Danielle Ambrose confirmed that this should not be
available for Daniel's division.  She will make
contact with him.
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Lori Burgeson Apr 12, 2013 09:50 AM 
Task reassigned to Michael Ellis.
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Lori Burgeson Apr 12, 2013 09:50 AM 
Michael:  Do you know who this would go to?  It 
looks like its on the web end of things.
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Octavio Cervantes Apr 12, 2013 09:11 AM 
Daniel also mentioned that it took a really long
time for the system to recognize him as an adviser.
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Octavio Cervantes Apr 12, 2013 09:09 AM 
Daniel called in, saying he cannot do degree
evaluations for students. He gets an error message
that reads "unable to connect to the system,
please try again later". He tried to do several
students degree evaluations, and he gets the same
error message. 
Daniel also said that his students cannot do a
degree evaluation on their own as well. They get
the same error message. 
One of his students is Justin Woolf (00238820).
Daniel said he thinks its a problem on his end,
and it effects all of the students that he is
advising for. 
Daniel also tried doing degree evaluations on
several different computers, with the same results.
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