Service Request Ticket - # 50144

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2013 11:06 AM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060251[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 52l9vb1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, transfered from W#20010559-Adobe Acrobat 5/6 Standard from P0042186

Wired NIC 00:13:72:A6:5A:03

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Apr 26, 2013 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Apr 26, 2013 11:13 AM 
see new equipment setup on SR#50188
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Dale Goodell Apr 12, 2013 02:10 PM 
The new machine needs a firewire card and a DVD
burner.  This does not need to be a blueray burner.
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Dale Goodell Apr 12, 2013 11:38 AM 
Task reassigned to Tricia Flaherty.
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Dale Goodell Apr 12, 2013 11:38 AM 
The CORRECT WOU # is 20060251[Edit Inv], which is long
overdue for upgrade.
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Lori Burgeson Apr 12, 2013 11:14 AM 
Task reassigned to Dale Goodell.
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Lori Burgeson Apr 12, 2013 11:14 AM 
Dale:  Would you mind contacting Deborah to see 
if she is going to be using a different machine.  
It looks like she wants an upgrade.  If you find 
out that it isnt an upgrade, you can pass it back 
to me or UCS tech.

I'm out all next week, so I wont be able to get 
to this before I get back.
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Katie Halvorson Apr 12, 2013 11:06 AM 
****This is an email****
I have a PC in the Production Master Control Area
that I would like updated OR changed to a PC tower
that I currently have....let's talk.

The PC# is 20040251[Edit Inv]

This machine need internet & Windows Movie Maker.

Thanks,
Deborah
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