Service Request Ticket - # 50146

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2013 12:26 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100756[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. B1XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:B4:52


Wireless NIC 58:94:6B:FD:23:70


Bluetooth NIC 1C:65:9D:F5:50:F5

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Apr 16, 2013 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Apr 16, 2013 11:32 AM 
he is now admin
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Lexie Widmer Apr 16, 2013 10:49 AM 
****This is an email****
Hello, someone from UCS left a voicemail trying to
set up an appointment for this yesterday.  Please
let service technicians know that they can come by
anytime today or tomorrow.  I do not need to be
there for them to come in; they can have Sharyne
Ryalls let them in.  Thanks!

Mike McGlade
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Adam Fyffe Apr 16, 2013 09:19 AM 
Task reassigned to Adam Fyffe.
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Dyl Karbia Apr 15, 2013 12:08 PM 
Left VM
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Katie Halvorson Apr 12, 2013 12:26 PM 
****This is an email****
No, don't know who it was.  Maybe it would be
easier just to open up another order.  Basically I
just need to have administrator privileges for my
laptop.  It will be in my office HSS 211 all day
Tuesday and Wednesday and Sharyne Ryalls has
permission to let someone in to work on it.

Thanks,

Mike McGlade
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Katie Halvorson Apr 12, 2013 12:26 PM 
The WOU # is 20100756*.

MM
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Katie Halvorson Apr 12, 2013 12:26 PM 
****This is an email****
I have an open work order to have someone restore
to me administrator privileges on my laptop
computer.  The computer will remain in my office
the rest of today.  It will not be in my office
again until Tuesday and Wednesday of next week,
all day both days.
 
Hopefully this information will be useful for  UCS
technical staff who have been trying to catch me
in my office, according the Sharyne Rialls, the
Social Science Division Office Manager that has
authorization to let in UCS staff to do the work.
 
thanks,
 
Mike McGlade
HSS 211
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