Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Apr 15, 2013 08:41 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090027 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400, 2.66GHz, 6M, L2, 1066MHz FSB
	Serial No.	DL84NK1	Location	PDR
	CPU	Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2007 from P0071641, Microsoft Windows 8 Pro from P0087506 downgraded to Windows 7 Pro NOV2012
	Wired NIC	00:24:E8:BF:3F:FF
	Wireless NIC	00:22:FB:B1:A4:8E
	Bluetooth NIC	00:25:56:D8:75:F0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 15, 2013 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 15, 2013 02:25 PM	Laptop is reimaged. Ready to go!	Add Attachment
Megan Thibeault	Apr 15, 2013 08:58 AM	Task reassigned to Megan Eichler.	Add Attachment
Joshua Johnson	Apr 15, 2013 08:41 AM	Chelsee Blatner brought a computer to the front desk because she is the only one that can log into thte computer. There are a lot of people that would use this computer since it is the one that goes to all of the meetings in the WUC center. I tried to log into the computer and it took a very long time to log into the computer (5+ minutes). The computer and its bag is located at the helpdesk Chelsee Blatner 88647 blatnerc@wou.edu	Add Attachment