Service Request Ticket - # 50152

Service Request Information

CONTACT Name McKiel, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2013 09:09 AM
Department Library & Media Services Phone 88886
Location Email mckiela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110506[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6220 2.50GHz, 3M cache
Serial No. 9T59XP1 Location PDR

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Unknown Software Microsoft Office 2010 WIN from P0083201 installed as Office 2007,

Wired NIC 84:8F:69:F1:38:91


Wireless NIC 08:33:96:DF:C1:44


Bluetooth NIC E4:D5:3D:E2:C2:D1

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 16, 2013 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 16, 2013 08:40 AM 
I check the machine located in the library with
Banner issue. I just reinstalled java 6 version
which works fine with Banner.
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Dyl Karbia Apr 16, 2013 08:38 AM 
Task reassigned to Dyl Karbia.
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Nicole Crane Apr 15, 2013 12:52 PM 
He said that someone had called him and left a 
message but he doesn't know who it was. They 
didn't leave a name and just said to call us 
back.
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Joshua Johnson Apr 15, 2013 09:09 AM 
Allen McKiel is getting the J Initatior is too low
error and is not able to access banner. He would
like to have someone come down and take a look at
the computer so that he can access banner again.
He is located in LIB 206.

LIB 206A
88886
mckiela@wou.edu
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