Service Request Ticket

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Apr 15, 2013 09:24 AM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110224 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	90MPZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MPZQ1	Location
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2013. Blumen Student Access Database for SEP group;
	Wired NIC	18:03:73:B0:E2:92

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Apr 22, 2013 04:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	Apr 22, 2013 04:21 PM	This is complete.	Add Attachment
Nicole Crane	Apr 19, 2013 09:14 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Apr 19, 2013 09:14 AM	We had the wrong number on the computer, here is the correct computer that it needs to be done on. 20110224 and 20110225 ( located at the very front desk in APSC 201)	Add Attachment
Jared Petersen	Apr 18, 2013 08:38 AM	Task reassigned to Dave McEvilly.	Add Attachment
Jared Petersen	Apr 18, 2013 08:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Apr 18, 2013 08:38 AM	Went over, said that Dave McEvilly had already stopped by and fixed it.	Add Attachment
Jared Petersen	Apr 18, 2013 08:25 AM	Task reassigned to Jared Petersen.	Add Attachment
Joshua Johnson	Apr 15, 2013 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Apr 15, 2013 09:24 AM	The computer 20080021 is not letting anyone access the student access program. They are needing to have access to the program so that everyone can do the jobs with the computer. APSC 201 for back right corner of SEP 88168 or 88550 Marshal Guthrie	Add Attachment