Service Request Ticket

Service Request Information

CONTACT	Name	Casares, Louann	Date	Apr 15, 2013 09:36 AM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090301 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM7CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:34:D1:1E

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 15, 2013 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 15, 2013 11:40 AM	I spoke with Dave regarding the issue with the printer located in the office of Disability. He realize that the printer was running a PS Post Scrip. He change the settings of the printer, this solve the problem.	Add Attachment
Dyl Karbia	Apr 15, 2013 11:33 AM	Task reassigned to Dyl Karbia.	Add Attachment
Joshua Johnson	Apr 15, 2013 09:36 AM	The printer "disability Services Copy Machine' is printing pages of code when the computer sends a print job. It is only happening when computer 20090301 is sending a print job. The computer can ptint to any other printer without an issue. APSC 405 brantl@wou.edu 88250	Add Attachment