Service Request Ticket - # 50161

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2013 12:28 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM2CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:DF

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Apr 15, 2013 04:38 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Apr 15, 2013 04:38 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 15, 2013 04:38 PM 
deleted drivers and printers, gpupdate, and restarted and it worked.
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Octavio Cervantes Apr 15, 2013 12:30 PM 
Computer C5
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Octavio Cervantes Apr 15, 2013 12:28 PM 
Pop up window as soon as one logs in:

Script:
\\smash.wou.edu\SysVol\mash.wou.edu\Policies\{3DAF8574-759F-4FDC-BF76-BDCBCF21CCF4}\User/Scripts\logon\defaultprinter.vbs
Line: 7
Char: 1
Error: There is no printer called
"\\krusty\lab-apsc101"
Code: 80020009
Source: WSHNetwork.SetDefaultPrinter

I tried to add the printer, but another error
message pops up: "Windows cannot connect to the
printer. The specified port is unknown."

I also restarted the computer, but still same issues.
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