Service Request Ticket

Service Request Information

CONTACT	Name	Parpart, Jerrie Lee	Date	Apr 15, 2013 02:43 PM
	Department	Library & Media Services	Phone	88419
	Location		Email	parparj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
	Serial No.	GT935H1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows 7 Pro upgraded on P0081747, Office Pro Plus 2007 from P00P0067394
	Wired NIC	00:21:70:2C:4B:F0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Tricia Flaherty	Oct 23, 2015 10:57 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 23, 2015 10:56 AM	Task reassigned to Account Administration.	Add Attachment
Laven Voth	Jun 24, 2013 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 24, 2013 03:41 PM	Done and done CPU 20080238 Monitor 20070774	Add Attachment
Megan Thibeault	Apr 16, 2013 04:11 PM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	Apr 16, 2013 04:11 PM	Please work on this tomorrow.	Add Attachment
Tricia Flaherty	Apr 15, 2013 02:44 PM	they will need keyboard and mouse too	Add Attachment
Tricia Flaherty	Apr 15, 2013 02:43 PM	Please find a W#2008 PC station and 19 inch monitor to setup for a Library Exhibit Station in 2nd floor gallery with Jerrie as the contact when you deliver. give the station Office 2007 and VLC player and make Jerrie an Admin in case she needs to add something or change sleep settings etc. Please let me(Tricia) know the W# of the monitor and CPU used so that I can get them updated in inventory properly.	Add Attachment