Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Apr 16, 2013 08:40 AM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090577 (opens in a new window)	Bldg/Room	ITC 007 Dale's Area
	Service Tag	71PRFK1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71PRFK1	Location	was Marsha Smith, PP
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, transfer Adobe Acrobat Pro v8 from P0065673 from W#20030603
	Wired NIC	00:26:B9:75:18:8F

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 16, 2013 10:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 16, 2013 10:52 AM	The problem with the machine located at Physical Plant was bad power supply. I replace the power supply. The machine work fine.	Add Attachment
Dyl Karbia	Apr 16, 2013 10:15 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Apr 16, 2013 08:47 AM	There are no lights on, unless the reset button is pressed but it doesn't provide enough power to do anything. Her office is in the loading dock, there's a little office back there.	Add Attachment
Dyl Karbia	Apr 16, 2013 08:44 AM	Left VM	Add Attachment
Lexie Widmer	Apr 16, 2013 08:40 AM	Marcia Smith's computer 20090577 is not powering on. There is no response when the power button is pressed. When they push the little reset button it'll power up but won't do anything. They would appreciate a loaner computer if there is not another power supply immediately available.	Add Attachment