Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	Apr 16, 2013 11:38 AM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050905 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JBGPR81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	original MS Office Pro 2003 from P0055221, MS Office Pro Plus upgrade(installed as Office 2007) on P0088093
	Wired NIC	00:12:3F:B8:8F:B9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Apr 16, 2013 02:22 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Apr 16, 2013 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Apr 16, 2013 02:22 PM	**This is an email** Hi UCS staff: I think I was able to solve the issue, knock on wood. I simply needed to save the university payroll document on one of my computer folders and then print it accordingly rather than printing the document straight from the website. Thanks, Shelby	Add Attachment
Joshua Johnson	Apr 16, 2013 11:38 AM	**This is an email** Good morning UCS staff members: I am having an issue printing on 8.5" by 11" paper to our Xerox printer and essentially much of the text is getting chopped off of the page. This is even though I had the paper on profile and then later switched it to landscape. My computer WOU number is 20050905. Could you please provide me with some tips? Ideally, I need to get this document printed and turned in by tomorrow morning. Take care and have a good week. Best regards, Shelby	Add Attachment