Service Request Ticket - # 50185

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2013 04:59 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071103[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. CCWKDG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003

Wired NIC 00:21:70:03:66:1E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 18, 2013 10:12 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 18, 2013 10:12 AM 
We didn't have to give the students admin access.
We were able to change some of the permissions
inside of the actual program
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Michael Ellis Apr 17, 2013 03:33 PM 
Task reassigned to Megan Eichler.
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Michael Ellis Apr 17, 2013 03:33 PM 
They are using a program called StudentAccess.
Other groups on campus use it, from what I
understand ... but they might not let students use it.
Can you go do some research?  It'd be nice to find
a way to let them run the program, without needing
admin rights.
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Michael Ellis Apr 17, 2013 01:51 PM 
I left Shondra a voicemail.
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Megan Thibeault Apr 17, 2013 08:51 AM 
Task reassigned to Michael Ellis.
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Megan Thibeault Apr 17, 2013 08:51 AM 
Michael, 
From my understanding students can't have
administrative rights on computers, correct?
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Katie Halvorson Apr 16, 2013 04:59 PM 
****This is an email****
Dear Help Desk,

We know this is an unusual request, but because of
our particular Access Program, created especially
for Upward Bound......

We have three students that will need
Administrative rights to Computer 20071103[Edit Inv].  (This
is located here in our front reception area in
APSC 501)  This is the only way that we can
complete their training for this particular
program.  If you have any questions, please
contact Shondra Russell at 503-838-8617.

Alvarez, Yessenia Yazmin  V00304890
Noriega, Donna  V00305082
Huerta-Luna, Ileen  V00310203
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