Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Apr 17, 2013 11:18 AM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110877 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G655V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFERING NCH Software Debut Video Capture Software from VISA2013003736 TO PC LAPTOP W#20140487
	Wired NIC	18:03:73:26:30:1C

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 30, 2013 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 29, 2013 08:40 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Apr 29, 2013 08:40 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 26, 2013 11:12 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 26, 2013 11:12 AM	fiewire card and cable are in for W#20110877 for ITC005 Control Room Station I have put them with station on GFA shelf in ITC013 hallway and will close SR50144 which refers to this setup as well	Add Attachment
Dale Goodell	Apr 18, 2013 09:04 AM	Machine imaged and ready to deliver when firewire card is installed.	Add Attachment
Lacey Davis	Apr 17, 2013 11:18 AM	(GFA) A dell computer and monitor need to be setup and delivered to ITC 005A (control room). The new computer W# is 20110877 and the new monitor W# is 20110994. The old computer W# is 20060251 and the old monitor W# is 20060305. The equipment is located on the new GFA setup shelf in the hallway.	Add Attachment